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    TOPIC: System - JavaScript SDK causing a lot of problems

    System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3625

    • sfpkent
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    Hi,

    I bought your module and I have to install System - JavaScript SDK to make my facebook comment box and like button work.

    But System - JavaScript SDK causing a lot of problem.

    It causes my sh404sef not working properly
    It causes my PDF button on joomla article not working properly

    Can someone help to solve the problem.

    Regards,
    Kent
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3636

    • zaheerkaka
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    Hi Kent,

    Please post URL of page and also version number of your Joomla and plugin in use.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3638

    • sfpkent
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    Here is my site - humanwebsite.com.my. The page that I use KA Social Sharing and KA Facebook Social Comments are on humanwebsite.com.my/index.php/Newsletter/newsletters.html

    When I turned on KA Social Sharing, I got this error message:
    Notice: Undefined index: view_restrictions in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kasocialsharing.php on line 422

    When I turned on KA Facebook Social Comments, I got this error message:
    Notice: Undefined index: view_restrictions in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kafacebookcomments.php on line 413

    I believe you need my FTP and Joomla username and password to check it.

    Pls advice.

    Thanks!
    Kent
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3640

    • zaheerkaka
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    Yes, please contact via contact us form and provide your Joomla details and I will have a look.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3641

    • sfpkent
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    Already sent an email via contact us form. Thanks for helping! :)
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3664

    • zaheerkaka
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    Hi,

    JavaScriptSDK plugin does not have any effect on SH404 or PDF. What makes you think that it is because of JavaScriptSDK plugin?
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
    The topic has been locked.

    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3671

    • sfpkent
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    Hi,

    When I turned on JavaScriptSDK, I can't edit link in the backend for sh404sef and my PDF button not working properly. But when I turned off the JavaScriptSDK, everything back to normal, doesn't it very obviously the problems cause by JavaScriptSDK??

    I don't think JavaScriptSDK causes it, I tested it.

    Any solution?
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3676

    • sfpkent
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    I just tried to apply and save my article in article manager, if I turned on the Content - KA Social Sharing, KA Facebook Social Comments and System - JavaScript SDK, I got this error


    Warning: require_once(/home/worldweb/public_html/humanwebsite.com.my/administrator/plugins/content/kaframework/helpers/kaframework.php) [function.require-once]: failed to open stream: No such file or directory in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kasocialsharing.php on line 14

    Fatal error: require_once() [function.require]: Failed opening required '/home/worldweb/public_html/humanwebsite.com.my/administrator/plugins/content/kaframework/helpers/kaframework.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/tmp:/var/cache/coolkey') in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kasocialsharing.php on line 14

    If I turned off, there is no error at all.

    It is very obviously that the problem is from your plugin. How's it now? I am still waiting for the solution.

    Please understand my situation, I bought from you and I hope it works on my websites.

    Kent
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3688

    • zaheerkaka
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    Hi,

    I tried to login and have a look and seems I am not able to login for some reason.

    Can you please send login details via Contact Us form so I can have a look.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
    The topic has been locked.

    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3701

    • zaheerkaka
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    Hi,

    Please check and see if you still getting any errors.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
    The topic has been locked.

    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3702

    • sfpkent
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    will do, and may I know what was the problem?
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3704

    • sfpkent
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    I still got the same problem.

    When I turned on Javascript SDK, and tried to save after creating new content, I got this:

    Warning: require_once(/home/worldweb/public_html/humanwebsite.com.my/administrator/plugins/content/kaframework/helpers/kaframework.php) [function.require-once]: failed to open stream: No such file or directory in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kasocialsharing.php on line 14

    Fatal error: require_once() [function.require]: Failed opening required '/home/worldweb/public_html/humanwebsite.com.my/administrator/plugins/content/kaframework/helpers/kaframework.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/tmp:/var/cache/coolkey') in /home/worldweb/public_html/humanwebsite.com.my/plugins/content/kasocialsharing.php on line 14

    And it is now working for sh404sef as well

    Sorry, something went wrong on the server while performing this action. Please retry or cancel

    When i turned off Javascript SDK, everything goes fine.

    The problem is not solved yet.

    Kent
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    Re: System - JavaScript SDK causing a lot of problems 2 years 11 months ago #3723

    • zaheerkaka
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    Hi,

    There was a bug in file path that is fixed now, updated plugins are setup on your website now.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
    The topic has been locked.

    Re: System - JavaScript SDK causing a lot of problems 2 years 10 months ago #3773

    • sfpkent
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    I don't think you guys really take my case seriously. For 3 times, you guys told me the problem is fixed but each time, when I login to my backend and try, the same problem happen again, again and again.

    Did you try after you thought you fixed the problem. if you guys did try, why I still have the problem????

    Do you care your customers seriously or you just want to make money.
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    Re: System - JavaScript SDK causing a lot of problems 2 years 10 months ago #3774

    • zaheerkaka
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    Hi,

    We did fix the issue you reported and a reply was sent to your message. What is the problem you experienced now, please tell us more about the error/problem and any messages you see. We tried creating a test article and did not see any error message.

    Regards
    Please include following information when posting for help:
    Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

    KA EXTENSIONS
    Facebook Fanbox Pro | Social LinkedIn | Social Sharing | Facebook Like and Share | Facebook...
    The topic has been locked.
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